Refund and Return Policy
Eligibility for Refunds
We offer refunds in the following cases:
- Damaged Product: If your item arrives damaged.
- Incorrect Size or Product: If the delivered item is the wrong size or product.
In these situations, you may request a refund, replacement, or return at no additional cost.
How to Request a Return or Refund
To start the return or refund process:
- Contact Customer Support: Call us at +919759248353 (Toll-Free) or email online@secureplate.org.
- Provide Details: Share your Order Number and the Reason for Return to help us process your request quickly.
Cancellation Policy
- Order Cancellation Window: Orders can be canceled within 4 hours of being placed.
- Refund Processing Time: Once canceled, refunds will be credited within 6–8 working days to the original payment method.
Important Information
- Full Order Cancellations Only: We currently accept only full-order cancellations; partial cancellations are not available.
- Package Orders: If purchased as part of a package, Super Tags or Frames cannot be canceled separately from the HSRP. Canceling the HSRP order will result in the entire package being canceled.
For Super Tag Support: Please email support@MyParkplus.com for any inquiries.
Refund Timing
Refunds are typically processed within 6–8 working days. However, the time it takes to appear in your account may vary depending on your bank’s processing times.